Return Policy

Return Policy:


The Customer has a period of 7 working days from the date of receipt to return the items ordered either to be refunded or for an exchange. Only items returned on time, in their original packaging, unwashed, unworn can be exchanged.

To make a return, please notify us at the following address: [email protected]

Each exchange or return must be accompanied by your telephone number and your wish exchange. Return charges are the responsibility of the Customer. The Customer will have to arrange the transport by his own means or contact our carrier DHL.

In case of return, and after receipt of the goods by KOUNOUZ EL YASMINE SARL, the customer will be refunded within 10 days.

Cases or products can be exchanged:
– Order size error (delivered size different from ordered size)
– Error on the color ordered (color delivered different from the size ordered)

The cases or the products can be refunded: – Error of the ordered size or color followed by a shortage of stock
– In the aforementioned cases the products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …).

The refund will be done by crediting the debit card at the time of the validation of the order, or by bank transfer

Products on sale or on promotion can not be returned or exchanged